Who we are
Our Store address is: http://phylkay.com
1. Shipping Policy
Phyl Kay processes shipping for orders within the US within 2 (two) business days. Shipping time takes 4-5 business days then delivery will be done within 7- 14 days. Please note that shipment times may vary and are not always guaranteed due to unforeseen circumstances.
2. Return & Exchange Policy
All products purchased from us are considered as final sales so please order carefully. Inspect your order immediately upon arrival and contact us within 72 hours in case of any discrepancies. We are committed to providing quality products and exceptional customer service.
Process:
Contact our support team at support@phylkay.com with your order details.
We’ll guide you on how to send the item back.
Refunds will be processed within 7 business days after we receive and inspect the item.
Shipping Costs: Return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item received).
3. Cancellation Policy
Orders can be canceled within 24 hours of purchase. After this period, the order is processed and cannot be canceled.
4. Payment Policy
We accept payments via credit/debit cards, PayPal, and other secure payment methods. All payments are processed securely to ensure your information is protected.
5. Privacy Policy
Your privacy is important to us. We use your information solely to process your orders and improve your shopping experience. For detailed information, visit our Privacy Policy page.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 7 days of receiving your package. Please include photos of the damaged items for quicker resolution.
7. Contact Us
If you have any questions about our store policy, feel free to reach out:
Email: info@phylkay.com
Phone: +1 253-317-9017
By shopping with PhylKay Collection, you agree to our policies as outlined above.
